Delivery

Jewellery is generally made to order so please allow 1-3 weeks for the delivery of item. Custom orders are subject to longer delivery times, which will be agreed upon when order is placed.

UK Orders

Royal Mail Tracked 48 Hours

Notebooks and textile items will be despatched using Royal Mail Tracked 48 Hours.

Royal Mail Special Delivery Guaranteed By 1pm

The majority of jewellery orders will be dispatched using Royal Mail Special Delivery Guaranteed By 1pm. This service is tracked and insured up to the value of the item being sent.

For orders over £2500 an alternate service will be used which will depend on the item.

International Orders

We do not have a fixed service in place for international orders. Please contact us for details on organising any international orders.

Returns

Products may be returned within 14 days of purchase, in an unused condition. Unfortunately we cannot offer refunds and returns for worn or custom items. However, please do contact us if you have any issues with your custom piece! We will always work to make sure that you are fully satisfied with your bespoke Alfie Poynter piece.